• European Driving 90 days included as standard
  • Courtesy car included as standard*
  • Optional Extras Upgrade your policy even further
  • Debenhams Quality Trust in us
GET QUOTE >

Our Cover

Debenhams Car Insurance – No problem.

Our Cover

Debenhams Car Insurance – No Problem for us – No Problem For You.

To tailor a policy that’s right for you, simply start your quote by clicking here or calling us on 0344 840 6340 and select the optional extras you need.

Get a quote or Call Us on 0344 840 6340

Standard Cover:

  • Comprehensive or Third Party Fire and Theft cover available
  • Loss of or damage to vehicle dependent on cover.
  • Medical expenses up to £100 for comprehensive cover
  • 90 days foreign travel within territorial limits at cover disclosed in schedule.

Optional Extras:

  • No claims discount protection
  • RAC Roadside and Recovery
  • RAC Full UK Breakdown Cover
  • RAC Full UK and EU Breakdown Cover
  • Legal expenses
  • Key care
  • Mis-Fuel cover
  • Replacement vehicle hire

We’ll then calculate your quote to include the options you’ve chosen and provide you with a price based on the information you’ve provided.

*After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable

FAQs

Frequently Asked Questions

Can I take our immediate cover?

Yes, getting insured is easy, you can purchase online or over the phone by calling 0344 840 6340.

Can I pay by instalments?

Yes, instalments are available to help you spread the cost. The interest payable when spreading the cost is provided upon completion of the quote.

Do you provide a courtesy car if I have an accident?

After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable.

Who provides Debenhams Car Insurance?

Debenhams car insurance is arranged and administered by Eldon Insurance Services Limited who are regulated by the Financial Conduct Authority. Policies are underwritten by a panel of insurers.

How do I make a claim?

In the event of a claim, please call our 24-hour claim service on 0344 840 9506.
All incidents should be reported within 48 hours, even if you are not claiming.

Can I drive abroad on my policy?

As long as you are a UK resident and the vehicle is registered in the UK your policy will automatically cover you to drive in any countries which are members of the European Union. The minimum level of insurance required (usually third party only) will be provided. This will entitle you to travel within the territorial limits for 90 days for social domestic and pleasure purposes only.

It’s important you check your terms of business before travelling.

Can I change my vehicle and keep the same insurance policy?

As long as the vehicle is acceptable to your current insurer you will not need a new policy, however, you may have to pay extra to make the change.

To change your vehicle or make any other amendments to your policy, please call our Customer Service Team on 0344 840 6305. If you purchased your policy before 9th December 2014, please call 0845 504 5149

Do I need to provide proof of my no claims bonus?

Yes, you need to send this to us within 14 days of your new policy starting. You can get them to us by emailing scanned copies or photos of them to documents@debenhamscarinsurance.co.uk. Alternatively you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.

If you are having difficulties getting hold of proof let us know. We may be able to help you find it by contacting your previous insurer.

Why do I need to send you a copy of my Driving Licence?

To make sure all your details are accurate, we need you to provide us with a copy of the counterpart and both the front and rear of your driving licence photo card, for you and all drivers named on the policy.

You can get them to us by emailing scanned copies or photos of them to documents@debenhamscarinsurance.co.uk. Alternatively you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.

What do I do if I breakdown?

If your breakdown cover is with the RAC, please call: 0330 159 0453
If your breakdown cover is with Debenhams Motor Breakdown, please call: 0190 42 34 874
If you are unsure who your breakdown provider is, please call our Customer Service team on: 0344 840 6305

Where Can I see your Terms of Business?

Terms of Business can be found by clicking here.

Contact

Contact Us

Telephone

Sales 0344 840 6340
Customer Services 0344 840 6305
Renewals 0344 840 6304
Claims 0344 840 9506
(Local Rate Number)

Or you can email us at talk2us@debenhamscarinsurance.co.uk

Our Office Hours

Monday 9am – 8pm
Tuesday 9am – 8pm
Wednesday 9am – 8pm
Thursday 9am – 8pm
Friday 9am – 7pm
Saturday 9am – 5pm (Customer Services close at 4pm)
Bank holidays 9am-6pm

Our Office Address

Debenhams Car Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol
BS10 7TQ

Making a Claim

Motor Claims

Please note that you must report all incidents to us within 48 hours, even if you are not claiming. Failure to do so will make you personally liable for any claims that are pursued against you.
0344 840 9506 

Breakdown

If your breakdown cover is with the RAC, please call: 0330 159 0453
If your breakdown cover is with Debenhams Motor Breakdown, please call: 0190 42 34 874

Start your car insurance journey