Frequently Asked Questions
Can I take our immediate cover?
Yes, getting insured is easy, you can purchase online or over the phone by calling 0344 840 6340.
Can I pay by instalments?
Yes, instalments are available to help you spread the cost. The interest payable when spreading the cost is provided upon completion of the quote.
Do you provide a courtesy car if I have an accident?
After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable.
Who provides Debenhams Car Insurance?
Debenhams car insurance is arranged and administered by Eldon Insurance Services Limited who are regulated by the Financial Conduct Authority. Policies are underwritten by a panel of insurers.
How do I make a claim?
In the event of a claim, please call our 24-hour claim service on 0344 840 9506.
All incidents should be reported within 48 hours, even if you are not claiming.
Can I drive abroad on my policy?
As long as you are a UK resident and the vehicle is registered in the UK your policy will automatically cover you to drive in any countries which are members of the European Union. The minimum level of insurance required (usually third party only) will be provided. This will entitle you to travel within the territorial limits for 90 days for social domestic and pleasure purposes only.
It’s important you check your terms of business before travelling.
Can I change my vehicle and keep the same insurance policy?
As long as the vehicle is acceptable to your current insurer you will not need a new policy, however, you may have to pay extra to make the change.
To change your vehicle or make any other amendments to your policy, please call our Customer Service Team on 0344 840 6305. If you purchased your policy before 9th December 2014, please call 0845 504 5149
Do I need to provide proof of my no claims bonus?
Yes, you need to send this to us within 14 days of your new policy starting. You can get them to us by emailing scanned copies or photos of them to email@example.com. Alternatively you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.
If you are having difficulties getting hold of proof let us know. We may be able to help you find it by contacting your previous insurer.
Why do I need to send you a copy of my Driving Licence?
To make sure all your details are accurate, we need you to provide us with a copy of the counterpart and both the front and rear of your driving licence photo card, for you and all drivers named on the policy.
You can get them to us by emailing scanned copies or photos of them to firstname.lastname@example.org. Alternatively you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.
What do I do if I breakdown?
If your breakdown cover is with the RAC, please call: 0330 159 0453
If your breakdown cover is with Debenhams Motor Breakdown, please call: 0190 42 34 874
If you are unsure who your breakdown provider is, please call our Customer Service team on: 0344 840 6305
Where Can I see your Terms of Business?
Terms of Business can be found by clicking here.